Polisi Penghantaran

Our Shipping Policy outlines the terms and conditions for the delivery of our cat food products. Once an order is placed and payment is confirmed, we begin processing your order within 1–2 business days. Processing times may vary during peak seasons, promotional periods, or unexpected delays. After processing, orders are shipped through our partnered courier services, and delivery time typically ranges from 3–7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the delivery status. We rely on the accuracy of the shipping information you provide, so please ensure that your address and contact details are correct. We are not responsible for delays or lost packages caused by incorrect information, failed delivery attempts, or issues beyond our control such as weather conditions, courier delays, or customs processing (if applicable). In the event that a package is returned to us due to unsuccessful delivery, additional shipping fees may apply for reshipment.