Refund Policy

Our Refund Policy outlines the conditions under which refunds and returns for our pet food products may be granted. We strive to provide high-quality products and customer satisfaction, but if you are not fully satisfied with your purchase, you may be eligible for a refund or replacement. To request a refund, you must contact us within 7 days of receiving your order and provide your order number, a description of the issue, and supporting evidence such as photos or videos. Refunds may be approved in cases where the product arrives damaged, defective, contaminated, or if the wrong item was delivered. For health and safety reasons, we do not accept returns or refunds for opened or partially used pet food unless there is a clear quality issue proven by the customer. All refund requests are evaluated on a case-by-case basis, and we reserve the right to decline requests that do not meet our criteria. If a refund is approved, the amount will be credited back to your original payment method within an estimated 5–10 business days, depending on your bank or payment provider. In situations where a replacement is more suitable, we may offer a product exchange instead of a monetary refund. Shipping fees are generally non-refundable unless the error was caused by us or by the courier. If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed parcels, additional shipping costs may apply for reshipment. We are not responsible for refunds related to delays caused by courier services, customs, or circumstances outside our control. By placing an order with us, you acknowledge and agree to the terms stated in this Refund Policy. For any questions or assistance, you may contact our customer support team, and we will be happy to help.